FAQ (Frequently Asked Questions)
1. Does Kangaroo Bounce Rentals deliver and set up?
Yes, we do! We deliver, set up & pickup our products. All of our products are thoroughly inspected before delivery to make sure they are safe, clean, and in great working condition. When our staff arrives they will set up the product(s) and review with you any pertinent information you need to know.
2. How much time does it take to set up and take down your products?
Depending on the equipment rented, it will take our representative approximately 30 minutes to set-up and 30 minutes to take down.
3. Does your equipment require any special electrical needs?
All of our equipment, which requires electricity, can be used in a standard 110v. household outlet. While the outlet is being used by Kangaroo Bounce Rentals products, we ask that nothing else be plugged in.
4. What type of area is needed to set up the inflatables?
The best and safest area for our inflatables is a flat grassy one. Depending on the type of event, we can also set-up on other areas. Please indicate to our staff your thoughts and they will gladly help you and make sure you receive the appropriate anchoring materials.
5. How does a bounce house or other inflatable actually inflate?
An electric inflation fan is used to keep the products inflated. This fan must run the entire time you are using the inflatable. The fan must be located within 100 feet of an electrical outlet.
6. How much space is required for Kangaroo Bounce Rentals products?
To find out the products required space, please click on the product to find the size in Gallery Products section. Also our staff can help you with the space required on any of our products.
7. How safe are your products?
Very safe! Our manufacturers design and construct their products using the safest highest quality materials in the industry. In addition, Kangaroo Bounce Rentals products are thoroughly inspected, cleaned, and monitored for wear and tear to make sure they're safe, attractive, fun, and ready for you.
8. Are you insured?
Yes, we are fully insured & licensed.
9. What is your cancellation policy?
Must cancel 5 days prior to event date or the customer will be responsible for 20% of the amount of the Party